Refund policy

Return and Exchange Policy

At Balmain Balm, we are committed to ensuring you love your candles. If you are not completely satisfied with your purchase, please review our returns policy below:

Returns    

1.    Eligibility:

      •     Exchanges are allowed for defective or damaged candles only.

      •     Requests must be made within 7 days of delivery.

      2.    Process:

      •     Contact us at balmainbalm@outlook.com with your order number, photos of the damaged item, and your preferred replacement.

      •     Once approved, we will ship the replacement item at no additional cost.

 

Non-Returnable Items 

For safety and hygiene reasons, the following items are non-returnable:

      •     Used or lit candles.

      •     Customised or personalized orders.

      •     Sale or clearance items.

* We do not offer exchange 

If you have any questions or need further assistance, please don’t hesitate to contact us at balmainbalm@outlook.com.