Return & Exchange Policy.

At Balmain Balm, we are committed to ensuring you love your candles. If you are not completely satisfied with your purchase, please review our return and exchange policy below:

Returns

      1.    Eligibility:

      •     Items must be unused, unlit, and in their original packaging.

      •     Returns must be initiated within 14 days of delivery.

      2.    Process:

      •     Contact us at balmainbalm@outlook.com with your order number and reason for return.

      •     Once approved, you will receive instructions for shipping the item back to us.

      3.    Refunds:

      •     Refunds will be processed within 5–7 business days after receiving the returned item.

      •     Shipping costs are non-refundable unless the item was defective or incorrect.

Exchanges

      1.    Eligibility:

      •     Exchanges are allowed for defective or damaged candles only.

      •     Requests must be made within 14 days of delivery.

      2.    Process:

      •     Contact us at balmainbalm@outlook.com with your order number, photos of the damaged item, and your preferred replacement.

      •     Once approved, we will ship the replacement item at no additional cost.

Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

      •     Used or lit candles.

      •     Customised or personalized orders.

      •     Sale or clearance items.

If you have any questions or need further assistance, please don’t hesitate to contact us at balmainbalm@outlook.com.