Shipping and Delivery Terms & Conditions

1. Shipping Methods

We offer various shipping options, including standard and express delivery. Specific methods available may vary based on the destination.

2. Shipping Charges

Shipping costs are calculated at checkout based on the selected shipping method . Free shipping may be offered for orders over a certain amount.

3. Order Processing Time

Orders are typically processed within 2-3 business days. You will receive a confirmation email once your order has shipped.

4. Delivery Timeframes

Please note that delivery times may be affected by holidays, weather, and other unforeseen circumstances.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

7. Delivery Issues

For parcels that are deemed lost or are significantly delayed please contact Sendle directly to raise the issue.

8. Returns and Exchanges

Please refer to our Returns and Exchanges policy for information on returning items and any applicable shipping costs.

9. Damaged Packages

In the event that your package is damaged during transit, please contact us within 5 business days for assistance.

10. Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible. Changes cannot be made once the order has been processed.

11. Force Majeure

We are not liable for delays in shipping caused by events beyond our control, including but not limited to natural disasters, strikes, or other emergencies.

12. Agreement

By placing an order, you agree to these shipping and delivery terms and conditions.